I. OBJECTIVE: To provide standard
operating procedure for Dispensing Prescription Drugs.
To insist use of generic
equivalent drugs which are cost-effective in nature.
II. SCOPE: All prescriptions, generic
equivalent drugs and Over-The-Counter drugs.
III. RESPONSIBILITY
- Pharmacist
- Pharmacy Assistant
IV. PROCEDURE
- Greet the client with a smile.
- Receive the prescription in a dignified manner.
- Read the prescription properly the name, strength, dose and quantity. If in case of doubt ask the pharmacist.
- Check the legality and legibility of the prescription.
- If the prescription is illegible of in case of doubt, confirm with the doctor over phone. Do not dispense a prescription drug without a proper prescription order and do not dispense when doubting.
- After that check for the availability of the stock and make sure that the product is the one that said in the prescription order. Make sure that the product is under the good condition and the expiration date is still far.
- Give the client the chance to choose what is the most cheap but quality and effective when use.
- Obtain the medicines from the gondola, double check if it is the medicine in the prescription order, and ask for the quantity to be bought.
- Check the product in front of the customer and interpret the instruction of the doctor to him or give relevant information regarding the storage, administration and etc.
- Proceed to the billing and an official receipt should be issued.
V. QUALITY OF RECORDS:
The pharmacist will file the fully
filled prescription and shall be input in the prescription book.
The prescriptions will be kept for 2
years.
VI. FORMS:
Prescription order and prescription
book
VII. END OF DOCUMENT
